Before implementing Imanami’s suite of solutions, the PA Office of the Attorney General was behind the times. The IT staff was inundated with manual account maintenance and things were just getting worse as the organization grew. In the past, all changes to more than 1,000 managed accounts and hundreds of groups at the Office were done manually.
According to Paul Lubold, Manager for Infrastructure & Operations in the Office of Attorney General’s Information Technology Section, “Updates to our systems were frequent given the volume of accounts and it was painstakingly slow to implement even the simplest changes. Quite frankly, contact updates, office changes, and new employee set-up were dreaded tasks from a systems administration standpoint. You can only imagine the number of updates that occur in an organization of this size. It was a daily, if not hourly event.”
The PA Attorney Generals’ Office has a special technology challenge as well. It utilizes MS Exchange 2003 for approximately 90% of its systems but is also running MS Exchange 2007 for the remainder, as part of Microsoft’s Rapid Deployment Program (RDP).
With the power of the Imanami suite, the PA Office of the Attorney General has evolved into a world-class service organization. Not only does it save time, but it also frees up experienced IT staff to build new systems and optimize existing systems for even more efficient operation, which in turn, helps the Office provide better public service. The organization can now provision/de-provision accounts, manage groups, create directories, and manage contact information accurately and with ease and exceptional control. Today, the IT department runs much faster, can help other groups run more efficiently and they have the bandwidth to think creatively to stay ahead of the technology curve and maintain their status as a technology leader in Pennsylvania State Government.