Recently, while discussing what makes a healthy Active Directory, the idea of users who have never logged on came up. They have an Active Directory user account but for some reason have never logged on to the network. None of us in the discussion could come up with a single valid reason to keep that…
This is a bit of a loaded question because it is usually the readers of this blog, Active Directory administrators and help desk. In most organizations (85%), Active Directory group creation is done manually, usually in ADUC. When done manually, it takes a long time to get a group created and once created it is…
I read an article today that stated that the help desk costs related to Active Directory password resets are as high as $300,000 per year for a 1,000 employee company. That seems pretty high. Basically, that’s stating that in a 1,000 employee company, there are 3 to 5 full time help desk employees furiously resetting…
It isn’t uncommon for us to talk to prospects who see the value of our software, but have to sell it up to their management. Often these IT professionals see the value of automating user provisioning and de-provisioning because it saves them time and because it makes their job easier to have quality and up…
The calculus is pretty established that complex passwords = better security. The corollary to this is that complex passwords = more help desk calls. This is just one of those truths due to the fragility of human memory. So software has evolved to solve this equation. Understanding that passwords will be forgotten and that help…
Have you ever pulled up a colleague’s name in the GAL hoping to find their mobile number only to find it annoyingly blank? Or tried to query Active Directory to find out how many users are in the Marketing department only to realize that Active Directory is woefully incomplete? Welcome to the world of the…